Privacy Policy

My Mate Motors is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how My Mate Motors manages personal information. It is structured as follows:

1. Personal information My Mate Motors collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting My Mate Motors and complaints
10. Changes to Privacy Policy

1. Personal information My Mate Motors collects

The main types of personal information My Mate Motors collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with My Mate Motors such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for My Mate Motors's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for My Mate Motors's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for My Mate Motors's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with My Mate Motors.

My Mate Motors collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records My Mate Motors keeps of telephone calls, or emails received, or messages sent to My Mate Motors or posted on My Mate Motors's pages on social media);
• My Mate Motors's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, My Mate Motors collects personal information in connection with running its business directly from the individual concerned. On occasion My Mate Motors may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

My Mate Motors stores personal information in electronic and paper form.

My Mate Motors uses and discloses personal information as follows:

• to source vehicles and sell them to My Mate Motors's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with My Mate Motors's customers and prospective customers;
• to obtain products, services or information from My Mate Motors's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information My Mate Motors knows about them);
• to operate and manage My Mate Motors's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to My Mate Motors. For example, My Mate Motors may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. My Mate Motors also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

My Mate Motors uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information My Mate Motors uses in the operation of the computer program is browsing history on My Mate Motors's websites, name, contact information, and other information you may input into My Mate Motors's websites. The level of human oversight My Mate Motors provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by My Mate Motors's staff.

4. Cookies

My Mate Motors uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by My Mate Motors's web server. My Mate Motors may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on My Mate Motors's platforms and those social media platforms. My Mate Motors's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of My Mate Motors's website.

5. Links to other websites

My Mate Motors's website may contain links to third party websites. My Mate Motors does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from My Mate Motors and do not wish to receive these communications from My Mate Motors in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to My Mate Motors.

7. Overseas transfers

My Mate Motors's website/s are hosted in Australia. On occasion, a third party service provider My Mate Motors engages or that My Mate Motors is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information My Mate Motors holds about them by contacting My Mate Motors during business hours on 0452 152 643 or via the contact page.

My Mate Motors may require an individual making a request to verify their identity before processing their request.

My Mate Motors will aim to respond to all requests promptly and within 30 days.

My Mate Motors may refuse a request where permitted or required by law. My Mate Motors will comply with any regulatory requirement to give reasons for its decision.

9. Contacting My Mate Motors and complaints

If you have any queries, concerns or complaints about how My Mate Motors handles your personal information please contact My Mate Motors during business hours on 0452 152 643 or via the contact page. My Mate Motors may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that My Mate Motors can understand the nature of your concern. In most cases, My Mate Motors will ask that you put your request in writing.

My Mate Motors takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by My Mate Motors's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 0452 152 643
• Mailing Address: 170 Great Eastern Hwy, Midvale, WA, 6056

10. Changes to Privacy Policy

My Mate Motors may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.